Excited to share that Strello Health is now an official TELUS Health partner! 🚀
This is an important step for us as we continue expanding access to AI-powered patient reception across Canada, helping clinics reduce front desk burden while making it easier for patients to get the help they need.
The pace has really picked up over the last few months:
- More than doubled our customer base
- Expanded our engineering and accounts teams
- Continued scaling across hundreds of provider schedules
- Built a waitlist of 150+ clinics across Canada
The TELUS Health partnership gives us another important foundation to expand that footprint and bring Strello to more clinics across the country.
Lots more coming on the product side as well. New features and a few other updates we’re excited to share soon.
More to come.
EMR-integrated AI reception for clinics in Ontario and across Canada
Strello is an EMR-integrated AI receptionist built for Canadian clinics. It works with the electronic medical records that family practices, walk-in clinics, and specialist offices already run every day, including widely used systems like PS Suite and OSCAR EMR. Instead of bolting on another standalone tool, the AI answers the phone, understands why each patient is calling, and books the appointment directly in the clinic’s existing schedule.
For an Ontario medical clinic, the phone is still the main way patients reach the front desk. Appointment booking, rescheduling, cancellations, prescription-refill requests, and general questions all land on the same small team. An AI phone answering service that is integrated with the EMR can handle those routine calls instantly, follow provider-specific scheduling rules, and cut hold times, so medical office assistants can focus on the patients in the room. It keeps working after hours and during peak call volume, which is exactly when clinics miss the most calls.
Because patient information stays inside the systems a clinic already trusts, an EMR-integrated approach fits the privacy expectations Canadian clinics operate under, including PHIPA in Ontario. Patients keep calling the number they already know. More of those calls get answered, and more get resolved on the first try, so fewer appointments slip through and no-shows go down.
If you are comparing AI receptionists and medical answering services for Canadian clinics, we have written more about why an EMR-integrated AI receptionist matters, AI reception for OSCAR EMR clinics, and what clinics on major Canadian EMRs should look for before bringing AI onto the front desk.